If you have a question, want to report something or would like to provide compliments, complaints, or suggestions; we’re here and ready to help.

You can contact us by:

  • Phone: 9249 4000 (Monday-Friday: 8.45am-5pm. After 5pm calls go to our after hours service).
  • Email:
  • Fax: 9249 4351
  • Mail: PO Box 70, Sunshine VIC 3020
  • Ask Brimby - Virtual Assistant tab in right corner of the page

If you would like to report an issue or request a service, you can do this through our online reporting tool Report It.

Visit Coronavirus (COVID-19) page for information about Coronavirus and what we're doing.

Got an emergency?

    Our Emergency Procedures page has contact details for Emergency Services.

    Chat with Brimby

    Robot looking avatar with a speech bubble shaped head

    Have you met Brimby, the latest member of Brimbank’s Customer Service Team?

    Our new virtual assistant is on duty 24 hours a day, seven days a week and ready to guide you to information on rates, waste and recycling services, building permits and much more.

    If Brimby can’t find what you’re looking for, the friendly chatbot will direct you to a customer support officer who can help during business hours.

    Brimby’s invitation to chat can be found in the bottom right corner of your screen.

    Contact Council online

    We have just the right online form for you. You can submit 24 hours a day, seven days a week.

    Find out more about our Feedback and Complaints process.

    Visit our Customer Service Centres


    Brimbank Community and Civic Centre
    301 Hampshire Rd
    Hours: Monday- Friday: 8.45am - 5pm

    Watergardens (temporarily closed)

    Station Street, Watergardens Town Centre (located within the Sydenham Library), 
    Taylors Lakes


    • Monday-Friday: 10am-5pm

    Keilor Community Hub (temporarily closed)

    704b Old Calder Highway


    • Monday: 1-5pm
    • Tuesday: 9.30am-5pm
    • Wednesday: 9.30am-5pm
    • Thursday: 1-5pm
    • Friday: 1-5pm

    General (phone/online) services

    Our Customer Service Officers can help you:

    • make a payment
    • request a service or information
    • access / submit forms
    • make a general enquiry
    • provide feedback

    Special transactions – Building, Planning, Engineering, Environmental Health

    We can do transactions for Building, Planning, Engineering and Environmental Health issues. These often need specialist advice. Our staff will help you.

    Municipal offices

    Brimbank Community and Civic Centre
    301 Hampshire Rd

    Hearing and speech impaired

    We're NRS Friendly. If you're deaf, or have a hearing or speech impairment, call us through the National Relay Service (NRS).

    Our Customer Service Commitment

    Our Customer Service commitment outlines what you can expect from your interactions with us. These commitments are part of our Customer Service Charter: our platform for delivering excellence in customer service.