Council comes in above average in community survey


The annual Local Government Community Satisfaction Survey results are in – and Brimbank Council has continued to improve across all core measures.

Brimbank Mayor Cr Margaret Giudice said the survey results showed the community felt Brimbank was on the right track – with community satisfaction improving across all seven areas, compared with last year.

“When it comes to ‘Overall Council Direction’ – Brimbank residents have rated our performance well above the average for metropolitan and Victorian councils.

“This is a significant improvement on the previous year and shows that our community believes we are on the right path,” Cr Giudice said.

Improvement Across Core Areas

Across the seven core measures – Overall Performance, Community Consultation, Advocacy, Making Community Decisions, Sealed Local Roads, Customer Service or Overall Direction – Brimbank’s score increased compared with the 2017 survey.

Of these core areas – the highest ranked was Customer Service, followed by Overall Performance and Overall Council Direction.

“Given Council’s Community-first focus, it is not surprising that our community continues to rate Customer Service as one of Council’s top performing areas,” Cr Giudice said.

Top Performing Areas

Looking at more detailed service areas, Council’s top performing areas included Arts Centres and Libraries; Waste Management; and Emergency and Disaster Management.

“Council has invested heavily in arts centres and libraries over recent years – with the new Bowery Theatre at the St Albans Community Centre, Keilor Community Hub including the new Keilor Library, and the new Sunshine Library at the Brimbank Community and Civic Centre.

“The results of this survey reflect the very real improvement to services and facilities available in our community,” Cr Giudice said.

Community Rates Important Areas

Results of the Community Survey also provide an insight into the areas that the community feels are most important.

“Our community rated Waste Management as the top priority area. Council recently adopted Waste, Recycling and Litter Strategy setting out Council’s strategy to create a cleaner and greener more sustainable environment for Brimbank into the future,” Cr Giudice said.

Other community priority areas included emergency and disaster management, elderly support services, local streets and footpaths, sealed local roads, and community decisions.

“Looking closely at the report, areas that need our attention include Population Growth, Community Decisions, and Local Streets and Footpaths – these are all areas where there was a gap between Council’s performance and the level of importance placed on these areas by the community.

“As a community-first Council, we will continue to strive for improvements across all areas of service delivery.

“We welcome these results as providing an insight into the needs and expectations of our community and we look forward to working together for a brighter and better Brimbank,” Cr Giudice said.

The survey is coordinated by the Department of Environment, Land Water and Planning on behalf of Victorian Councils, with 400 residents surveyed via telephone in February and March this year.