Get to know the Customer Service Centre team


Our team of customer support officers respond to an average of 350 face-to-face visits, 580 calls, over 50 online and written queries each day, always providing high quality and responsive services to our diverse community. 

Meeting your customer service needs 

The customer support team delivers services across three main Council customer service centres in Sunshine, Keilor and Watergardens, and also work behind the scenes to answer over 155,000 telephone, written and online queries every year.

It takes a lot of knowledge to understand the range and depth of services provided by Council.

Our customer support team are at the frontline, fielding countless resident queries, questions and issues every day ranging from the most common about waste collection, to the unusual, such as whether a resident can register their sheep as a pet in their residential home.

One thing’s guaranteed, they will always try to resolve issues in a prompt and friendly manner. For some residents they also offer access to interpreters and the National Relay Services that people with a hearing or speech impairment can use to contact Council.

The areas that matter most to the community

Our customer support team is committed to building strong and positive relationships with the community.

When you contact them, expect to be welcomed, listened to and treated respectfully.

Our team of attentive and solution-focused individuals with experience across all Council programs and services are committed to making it easy for the community to get the information and help they need.

The customer support team deals with a bunch of issues every day and interestingly the top five reasons customers call Council about include:

  1. Garbage collection and general waste
  2. Local Laws
  3. Rates
  4. Maintenance enquiries (e.g. parks, roads, trees etc.)
  5. Development enquiries (e.g. building, planning, engineering, planning and infrastructure etc.)

Your feedback matters

We have a growing reputation for delivering excellence in customer service in Brimbank.

Council wants to hear from our customers and the wider community so we can continue to improve our services and programs. We value and welcome your feedback so let us know what we’re doing well or areas for improvement at