Jump the Council phone queue and chat online instead


Chatting online is now part of the job description for Council Customer Service Officers. ‘Brimbank Chat’ is the latest and one of the easiest ways to contact Brimbank City Council’s customer service team.


The recently launched website feature provides easy access to Council’s customer service team from Monday to Friday between 8.45am to 4.45pm.

Mayor of Brimbank, Cr Lucinda Congreve said the live chat feature is an easy way for the community to ask a question or get advice from Council about our services.

“In addition to visiting a customer service centre, emailing or calling, ‘Brimbank Chat’ provides another way for our community to reach us.

“As a responsive Council, we have listened to community feedback and delivered a service that’s easy to use and provides an alternative way to interact with us about Council services.

“When accessing the feature look for the ‘Brimbank Chat’ icon on the right hand side of Council’s website.

“What’s great is that you will always chat to a person and not a robot or a non-Council staff member located offshore.

“Council is committed to providing accessible and timely services that meet the needs of our diverse community,” Cr Congreve said.

Remember to access Council’s online reporting tool if you see something out of order. Let us know and Report It.

Any issues of an urgent nature that occur after business hours should be reported to the After Hours service on 9249 4000